Eye laser surgery in Turkey survey – report from Saturday, March 24, 2007

Swisslasik.ch patient survey

Your decision-making process
-1 How and why did you decide to have laser eye surgery abroad?
Because it was too expensive in Switzerland… Over time, wearing glasses and contact lenses became tiresome; I also couldn’t tolerate the lenses as well anymore.

-2 How did you decide to choose us?
Via the Internet

-3 What impressed you most about us?
Immediate, prompt, and excellent service! Thank you very much!

-4 Have you found other providers such as swisslasik.ch? What makes swisslasik.ch different?
No other providers found, but no further search was necessary. Swisslasik made a good impression right from the start!

-5 Many people are still reluctant to have laser eye surgery in Istanbul. How can swisslasik.ch better appeal to these people?
Perhaps more reports in magazines, e.g., in “Das Beste.”

Hotel
-6 Was there anyone at reception who spoke German or English?
Yes, but their English wasn’t very good, but we were able to communicate.

-7 Were the hotel and room clean?
Yes, rooms are a bit small.

-8 Were the employees helpful and friendly?
Very friendly and helpful

-9 Was breakfast okay?
It was okay! On Good Friday morning, we heard Christmas music: Silent Night, etc., which was still amusing!

-10 Were you able to sleep peacefully?
It was rather noisy, mainly disturbed by other predominantly young guests.

-11 Were you asked to pay extra money?
For sauna and wellness area

-12 How satisfied are you with the hotel overall? (please give a number from 1 to 5)

Pickup service
-13 Was the person late? If so, how long?
no

-14 Was he always there, helpful and friendly?
Yes, very friendly and cheerful!

-15 Did he accompany you between the hotel and the hospital each time?
Yes, of course

-16 Did he drive the car well?
Yes

-17 Do you have luggage space problems?
No

-18 How satisfied are you overall with the pick-up service? (please give a number from 1 to 5)
5

Clinic
-19 Did you have to wait for hours without knowing why?
No

-20 Were you made to feel welcome by the staff and the doctor?
Yes, very much!

-21 Were you given sufficient information before the operation?
It went very quickly, but efficiently.

-22 How satisfied are you with the outcome of the surgery?
Very satisfied

-23 Were you assisted in German?
Yes, although it would have been possible in English as well. At times, it was a little confusing to hear so many languages.

-24 Were you charged any additional costs?
No.

-25 How satisfied are you with the clinic overall? (please give a number from 1 to 5)
5

Swisslasikpass
-26 Swisslasikpass’ta hangi bilgileri yararlı buluyorsunuz?
Her birey için kişisel olarak düzenlenmesi harika bir şey, hem yararlı hem de profesyonelce. Tüm bilgiler çok yararlı!

-27 What information do you find useless in the Swisslasikpass?
none

-28 Is there any false information?
No, but a city map would have been useful.

-29 What can we do better?
Swisslasik.ch

-30 What was particularly good?
The entire support team!

-31 What was particularly bad?
Noise in the hotel.

-32 What can we do better?

-33 How satisfied are you with us overall? (please give a number from 1 to 5) 5

-34 Will you recommend us to others?
Yes, of course!

-35 May we publish your answers on forum.swisslasik.ch?
Yes, of course!

-36 swisslasik.ch ile hastalarla görüşmek isteyen ilgililere telefon numaranızı/e-posta adresinizi verebilir miyiz?
Yes

The evaluation form was already filled out in Istanbul with similar questions!

Thank you very much for taking the time to talk to us!

Swisslasik.ch