Patient report LASIK Turkey – Report from Tuesday, March 20, 2007

This is how our patient, Mrs Pleschinger, completed our survey on 20 March:

Patient survey

Your decision-making process
-1 How did you decide to have your eyes lasered abroad?
Report in Facts, information from the internet

-2 How did you decide to choose us?
Internet

-3 What impressed you most about us?
Complete organisation, guaranteed pre- and post-examination in Switzerland. Price

-4 Have you found other providers such as swisslasik.ch? What makes swisslasik.ch different?
I did not look for any other providers.

-5 Many people are still hesitant to have their eyes lasered in Istanbul. How can swisslasik.ch better reach these people?
Perhaps by providing multiple patient testimonials.

Hotel
-6 Was there anyone at reception who spoke German or English?
No one spoke German, and not everyone was proficient in English, but we were still able to communicate!

-7 Were the hotel and room clean?
Yes

-8 Were the employees helpful and friendly?
Yes, only the room service left something to be desired; the ordered food arrived very late and was cold!

-9 Was the breakfast okay?
Yes

-10 Were you able to sleep peacefully?
On Sunday, there was a party in the restaurant, which could be heard in our room, but otherwise it was very quiet.

-11 Were you asked to pay extra money?
No

-12 How satisfied are you with the hotel overall? (please give a number from 1 to 5)
4

Pick-up service
-13 Was the person late? If so, by how long?
Yes, about 10 minutes. However, he called me and informed me, so we knew he would be a little late.

-14 Was he always there, helpful and friendly?
Yes, the care and service were excellent.

-15 Did he accompany you between the hotel and the hospital each time?
Yes

-16 Did he drive the car well?
Yes

-17 Do you have luggage space problems?
No

-18 How satisfied are you overall with the pick-up service? (please give a number from 1 to 5)
5

Clinic
-19 Did you have to wait for hours without knowing why?
No

-20 Were you made to feel welcome by the staff and the doctor?
Yes, everyone was very nice and took good care of us.

-21 Were you given sufficient information before the operation?
Yes, it was always possible to ask questions if anything was unclear.

-22 How satisfied are you with the outcome of the surgery?
I am very satisfied.

-23 Were you assisted in German?
Yes, there was always someone available, so there were never any communication problems. We spoke English with the doctor, but even then there was always someone on hand to translate.

-24 Were you charged any additional costs?
No

25 How satisfied are you overall with the clinic? (please give a number from 1 to 5)
5+++

Swisslasikpass
26 Which information in the Swisslasikpass do you find useful?
All the information in the Swisslasikpass was useful; unfortunately, it fell apart on me!!

27 Which information in the Swisslasikpass do you find useless?
none

-28 Is there any false information?
No

-29 What can we do better?
I find it very good as it is.

Swisslasik.ch
30 What was particularly good?
Everything went very well, quickly and without complications. We were very satisfied with everything. Whenever we had questions, they were always reachable and the answers always came very quickly.

31 What was particularly bad?
—

-32 What can we do better?

33 How satisfied are you with us overall? (please give a number from 1 to 5)
5

-34 Will you recommend us to others?
Yes

-35 May we publish your answers on forum.swisslasik.ch?
Yes

36 May we share your phone number/email address with interested parties who would like to speak with patients via swisslasik.ch?
Ja, aber bitte nur die E-Mail Adresse XXXXXXX* werde aber bestimmt antworten.

Data protection for swisslasik.ch patients.
Disclosure of email address upon request.
Admin forum.swisslasik.ch